Quality Assurance in Eye Care - Grewal Eye Institute

Essential Eye Care & Supportive Services Under One Roof

Working of a hospital should reflect how it creates, attains and delivers value – To patients, staff and the society. A customer evaluates a hospital based on how effectively, affordable and conveniently he can avail it’s services. The needs of healthcare customers can be summed up in two simple queries. First, “What is wrong with me?” and second, “How do I get relief?” That is diagnosis and treatment. The objective of all patients is also simple, clear and unambiguous-To get relief from health related problems.

We at GREWAL EYE INSTITUTE understand this and believe it to be the foundation for all our plans, executions and deliveries. We are well equipped to diagnose all types of eye diseases. We integrate experience and investigative resources in an optimal way to find the root cause of a disease and prescribe the best possible course of treatment for different disorders of eye through the various specialized clinics like Phaco clinic, Lasik clinic, Retina clinic, Squint clinic, Cornea clinic, Diabetic clinic, Glaucoma clinic, Laser clinic and Contact lens clinic.

Not only the clinical care is taken care of, but aesthetic are also given due consideration while prescribing contact lenses, spectacles, sunglasses etc.

GEI has been at the forefront of technology. There have been many firsts at GEI. The country’s first Diode laser was installed here in ’93. The First phaco in Chandigarh was done in ’94. GEI was the first in South East Asia to start Collagen cross-linking for treatment of Keratoconus in ’07. The first i-lasik in region was installed five years ago. The first, four year degree course in optometry was started as GEI School of optometry. The first Ophthalmology PG program in private sector was started four years ago.

Not only this, at GEI we have an approach of speculating the possible problems and prepare the patient for its defense. This preventive cure benefits both the patient as well as the health care provider. There are problems, which are not present but may emerge in future. In anticipation of these there are various procedures which are included within the patient flow process like measuring of intra-ocular pressure every time the patient comes, undergoing refraction, family and genetic counseling, scheduling of the visits for regular monitoring etc.

We know how important you are for us, so we extend your assistance right from the entrance into GEI. When patient arrives, our customer care executives welcome them, brief them about the work flow and guide them for registration and checking of vision. The time from your stepping into GEI to the first interaction with staff for recording pressure of eyes has been reduced to a few minutes.

After reception our customer care executives guide them for checking of ocular pressure then vision and in the end the consultant provides the appropriate advice. Every patient is checked thoroughly every time he visits GEI. Patients are important to us and every step our employees are deputed to help them. We believe in not only treating an individual but also educating him. Our patients are aware about their rights and responsibilities. Our highly trained counselors educate you about various surgical procedures & appease your apprehensions regarding any surgery.

We monitor your total stay time at GEI and plan and implement ways to reduce it. With this we have been able to reduce the stay time in GEI premises drastically. A considerate priority is given to vulnerable group which includes infants, elderly and physically challenged individuals. As we value the time of the patients, we give priority to those who have appointment. However the first priority goes to emergencies. Special care is provided for communicable disease or immune-compromised patients.

We promise to care for your eyes today, tomorrow and forever. We believe in looking beyond ourselves.

We are JCI Certified

Grewal Eye Institute was first accredited by Joint Commission International (JCI) in 2007, successfully re-accredited in 2010, 2013, 2016, 2019 and 2022.

JCI Website Link: Click here

JCI stands for the Joint Commission International. It’s an international organization that accredits and certifies healthcare organizations and programs worldwide based on quality and patient safety standards. JCI accreditation is recognized as a mark of excellence in healthcare, indicating that an organization meets rigorous international standards for patient care and management.

GEI's Quality Policy

At our hospital, we’re dedicated to giving you the best in eye care, always striving to make your experience exceptional and satisfying. Our focus is on constantly improving our services and systems, ensuring that every visit with us is better than the last.

We’re committed to upholding the highest standards in everything we do. Our efficient and timely service system is designed to meet your needs promptly and effectively, making sure you get the care you deserve without any hassle.

Our team is passionate about staying at the forefront of eye care advancements. We work hard to bring you the latest treatments and technologies, all while maintaining a compassionate and professional approach to your care. Your safety and privacy are our top priorities, and we go the extra mile to ensure you feel secure and confident in our hands.

Ready to see the difference? Book your eye appointment today!